My latest articles
What Founders Can Learn from Automattic’s Exceptional Customer Care
In the digital age, we often hear about poor customer service experiences, especially on social media. However, I recently had an exceptional experience with Automattic, the company led by the…
How to Avoid AI Tool Overload: Focus on What Works
In today’s tech-driven world, the sheer number of AI tools and startups can be overwhelming. With thousands of new tools popping up, each promising innovative solutions, it’s easy to fall…
IDEA, from Outage to Resilience
On July 19, 2024, a significant software failure sent shockwaves through global enterprises: a massive crash of over 8.5 million enterprise Windows PCs worldwide, triggered by a defective update from…
