When you bring top talent on board, it’s natural to expect exceptional results. But even the best talent may face challenges if foundational elements are overlooked. Let’s explore two critical lessons for founders, inspired by the experience of Ron Johnson, who transformed Apple retail with groundbreaking innovations like the Apple Genius Bar, but faced setbacks…

In the digital age, we often hear about poor customer service experiences, especially on social media. However, I recently had an exceptional experience with Automattic, the company led by the original creator of the WordPress blogging platform. This experience provides valuable insights for technology startup founders on how to truly delight customers and build lasting…

Important Message for Business Leaders In today's video, we address a heart-wrenching issue affecting business leaders and employees alike. The tragic news of a 26-year-old EY employee passing away due to work pressures is a reminder of the mental health crisis many are facing in the workplace. Did you know? In 2022 alone, over 11,000…

Meetings are a cornerstone of business operations, but recent surveys reveal a concerning trend: a staggering 90% of attendees admit to daydreaming during meetings, while 73% confess to multitasking. These numbers beg the question: Are meetings truly effective? As founders and leaders, we understand the necessity of meetings in coordinating tasks, aligning goals, and driving progress.…