In the world of technology leadership, there are moments when crucial decisions must be made without complete data. These scenarios often arise from time constraints or the unprecedented nature of the situation, where historical data is not available or offers little guidance. In such times, while advice from experienced advisors is valuable, the crux of…

Nearly three decades ago, I embarked on a journey with EasyTools.com, a venture that offered utility apps and developer tools for Windows. Our products, available in both a basic free edition (then known as Shareware) and a paid edition with advanced features, were designed with customer support as a central focus. We prominently displayed our…

In the journey through the complex world of business and technology, I recently came across a scenario that struck a chord with me. The case in question involves Rite Aid, a well-known retail chain, and its use of facial recognition technology. From 2012 to 2020, Rite Aid implemented this technology across its numerous stores. The…

A few years ago, I was in Kochi, Kerala delivering a keynote talk titled "Unlocking Digital Transformation – Advancing Technologies" for a distinguished audience of Chief Information Officers from across the country. For what is digital and what is digital transformation, I started with the definitions that I like: Pace of Change that’s occurring in…