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Unlock the Potential of Generative AI in the Hospitality Industry

In 2024, over 50% of businesses are leveraging Generative AI tools like ChatGPT for creatives, marketing materials, writing articles, and generating source code. The travel and hospitality industry is also experiencing a significant impact from this technology.

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Major Areas Where Generative AI is Making an Impact:

  • Marketing: Generate creatives, social media posts, SEO articles, and promotions tailored to local and cultural preferences.

  • Multilingual Capabilities: Use tools like Microsoft Copilot for translations to languages like Russian, Chinese, and German, enhancing customer communications across languages.
  • Personalized Guest Experience: Analyze guest preferences to offer tailored experiences based on their past engagements, boosting satisfaction and loyalty.
  • Food and Beverage Management: Craft menu items based on trending flavors, dietary preferences, and seasonal ingredients.
  • Dynamic Pricing Models: Implement predictive pricing to maximize revenues.
  • Training and Development: Enhance employee training with personalized learning experiences and performance analysis. Use AI to summarize learning videos and facilitate knowledge transfer.
  • Feedback Analysis: Consolidate and analyze feedback from various channels to improve service quality and provide actionable insights.
  • Customer Support: Equip employees with easy access to information from various sources, improving issue resolution. Simplify the recording of issues with detailed information for future reference.
  • Team Collaboration: Improve engagement and collaboration with tools for summarization and translation, making it easier for global teams to work together.

To help your team harness this potential, I offer tailored workshops specifically for the hospitality industry. Using tools like ChatGPT and platforms such as Microsoft 365 or Google Workspace, I focus on empowering your team without needing special skills or custom software development.

Workshop Highlights:

  1. Basics of Prompt Engineering: Understand how to create effective prompts.
  2. Practical Demonstrations: See how useful prompts can be applied in your industry.
  3. In-depth Coverage: Explore successful applications, practical ideas for immediate implementation, and future trends.

In deeper consulting engagements, I work with your CTO and leadership team to strategize AI applications using cutting-edge LLM models like GPT-4o and open-source models like LLAMA 3.

Sample Full-Day Workshop Module:

  1. Introduction to ChatGPT and Microsoft Copilot (or Google Gemini)
  2. Understanding the potential and risks of Generative AI
  3. Prompt Engineering
  4. Image Generation
  5. Demonstrations for Marketing, Sales, Customer Support, Food Menu, Feedback Analysis, Training, and Multilingual Use-Cases
  6. Hands-on Examples
  7. Q&A Session

Why me?

With over 25 years of experience in technology and business, I, Venkatarangan Thirumalai guide technology founders and assist companies in adopting AI responsibly and efficiently. As a recognized speaker and technical mentor, I bring a wealth of knowledge to help your business thrive in the AI era.

  • Microsoft Regional Director (Honorary) since 1999
  • IEEE Senior Member
  • Speaker at technology and business forums worldwide
  • Expert in Generative AI and Large Language Models (LLM)
  • Technical mentor for Microsoft for Startups program
  • Author of Technology books
  • Former Software Entrepreneur with businesses in India & USA

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